Frequently asked questions
Short answers about requests, prices, payment, cancellation and travelling to Sudan.
Requests & booking
How do I book through the platform?
The platform works by quote request: choose the service (flights, stay, tour, programme…) and send your request through the form, on WhatsApp, or by asking “Safari”. Our team reviews it and sends you a written quote stating the services, how long the quote is valid and the cancellation terms. A booking is confirmed only after your written acceptance and payment as set out in the quote.
Does sending a request commit me to anything?
No. A request is not a booking and creates no financial obligation. You can compare the quote, ask for changes, or leave it.
When will I receive the quote?
We aim to reply as soon as possible during business hours. Simple requests such as a flight are usually faster; combined programmes can take longer while availability is confirmed with suppliers. You receive a reference (such as DST-…) as soon as you send the request.
Do you arrange private, group or corporate trips?
Yes. We design private programmes for individuals, families, groups, delegations and companies around your dates, budget and interests. Put the details in a quote request or use “Build your trip”.
Prices & payment
Why are there no prices on the website?
Because airfares, hotel rates, availability and exchange rates change constantly. Instead of an approximate price that may change at booking, we price each request for its dates and details and send you a clear written quote.
How do I pay? Can I pay on the website?
There is no online payment on the website and we will never ask for your card details through it. The quote states how to pay: cash at our Khartoum office or bank transfer, with the account details sent to you directly by our team. You receive a receipt for every payment.
How long is a quote valid?
The validity is written on every quote. After it expires the price or availability may change, and you can ask for an updated quote at any time.
Changes & cancellation
Can I change or cancel a booking?
Yes, under the change and cancellation terms stated in the quote, which follow the policies of the airlines, hotels and service providers. Contact us as early as possible: the earlier, the more options and the lower the fees.
How are refunds handled?
The refundable amount follows the quote terms and the suppliers’ policies. It is returned by the same method as the payment, or as agreed in writing, and recorded on your statement.
Travelling to Sudan
Do I need a visa to visit Sudan?
It depends on your nationality, and requirements can change. With your request we explain the current requirements and help with the steps we can, and we always advise confirming with the official authorities or the embassy before travelling.
Is it a good time to travel to Sudan?
Conditions differ between regions and change over time. We only propose programmes in areas we consider accessible at the time of travel, and we tell you plainly if a destination is not possible. We also advise checking your own government’s travel advice.
When is the best time to visit places like Meroë and the Red Sea?
The cooler months from October to March usually suit archaeological and desert sites and Red Sea diving best. We suggest the right timing for your programme.
Flights, stays & tours
Do you book flights to anywhere in the world?
Yes. We have been an IATA-accredited agent since 1996 and book airlines to any city or airport: one-way, return or multi-city.
Which stays and cars do you show?
We show hotels, hotel apartments, cars with a driver and airport transfers, some of them from our contracted partners. Availability and price are confirmed in the quote for your dates.
Are the 360° tour photos real?
Some tours are wide panoramic photos, and some illustrative scenes are drawn for display and are labelled as such. True 360° photos are added as on-site shooting is completed.
Who is “Safari”?
“Safari” is the site’s smart assistant. It answers your questions in Arabic or English, by text or voice, and helps you prepare a request. It can make mistakes, so our team confirms every detail in the quote.
About us & contact
Who are you?
Daral Safari Tours is the platform of Dar Al Khartoum Air Booking Agency: in travel since 1980, registered in 1995, and an IATA-accredited agent (no. 79218764) since 1996. Our office is at Al-Jamhouriya St., Marhaj Bldg., Khartoum.
How can I contact you?
On WhatsApp +249 912 399 919, by e-mail at [email protected], with the “Write to us” form on the Contact page, or at our Khartoum office.
How do I make a complaint or a suggestion?
Use the “Complaints & suggestions” page. You get a reference number and a status link at once; we acknowledge a complaint and start on it within the time stated on that page, and we never close it without a written answer to you. Suggestions can be sent anonymously.
What do you do with my data?
We use it only to serve you and never sell it. The details are in the “Privacy policy” at the bottom of every page, and you can ask for a copy, a correction or deletion at [email protected].